Terms of Service
These Terms of Service govern the use of the services provided by Evergreen Glasshouse Solutions Ltd, a greenhouse design, supply, installation, maintenance, and consultancy business operating from Evergreen Glasshouse, 14 St James Road, Leicester, LE2 1HQ, United Kingdom (“Evergreen Glasshouse Solutions Ltd”, “we”, “us”, or “our”). By requesting, booking, accepting, or using any of our services, you (“client”, “customer”, “you”, or “your”) agree to be bound by these Terms of Service.
1. Introduction and acceptance of terms
These Terms of Service form a legally binding agreement between you and Evergreen Glasshouse Solutions Ltd in relation to the services we provide. Please read these terms carefully before engaging our services. If you do not agree to these terms, you must not proceed with any order, booking, or engagement.
Where a written quotation, proposal, estimate, statement of work, or contract is issued by Evergreen Glasshouse Solutions Ltd, those documents may supplement these Terms of Service. If there is any conflict, the order of precedence shall be: (1) written contract or signed statement of work; (2) written quotation or proposal; (3) these Terms of Service; unless otherwise agreed in writing by us.
2. Scope of services
Evergreen Glasshouse Solutions Ltd provides commercial greenhouse-related services, which may include, without limitation:
- Commercial greenhouse design and planning;
- Supply and installation of greenhouse structures;
- Climate control and ventilation systems;
- Irrigation and watering system setup;
- Greenhouse repairs and maintenance;
- Site assessments and grower consultations; and
- Replacement glazing, panels, and fittings.
Any services provided will be based on the agreed specification, site conditions, available access, applicable technical requirements, and any assumptions stated in our quotation or proposal. We may recommend products, designs, or methods, but final decisions regarding suitability, operational practices, and growing requirements remain the client’s responsibility unless expressly agreed otherwise in writing.
We may subcontract or delegate all or part of the services to suitably qualified third parties, provided that we remain responsible for delivering the agreed services in accordance with these terms, subject to any lawful exclusions or limitations set out herein.
3. User obligations and responsibilities
You agree to:
- Provide accurate, complete, and timely information relevant to the services, including site details, access requirements, measurements, utility information, existing drawings, and any known hazards;
- Ensure safe, unobstructed access to the site and any required work areas at the agreed times;
- Obtain and maintain all permissions, consents, licences, and approvals required for the works, including but not limited to planning permission, landlord consent, neighbour consent, and any regulatory approvals, unless we have expressly agreed in writing to obtain them on your behalf;
- Ensure the site complies with applicable health and safety requirements and that hazardous materials, concealed services, fragile structures, unstable surfaces, or other risks are disclosed before work begins;
- Cooperate reasonably with us, our employees, contractors, and suppliers;
- Not interfere with the services, equipment, or materials supplied by us;
- Use any installed systems, structures, and equipment in accordance with manufacturer instructions and any guidance provided by us;
- Promptly notify us of defects, damage, faults, or issues discovered after completion or during use of the services.
You are responsible for ensuring that your greenhouse, site, crops, stock, equipment, and business operations are adequately insured. Unless expressly stated in writing, we do not provide crop-loss guarantees, yield guarantees, or business interruption cover.
If you supply materials, products, drawings, or specifications for use in the services, you are responsible for their accuracy, suitability, and compliance with applicable law. We are not liable for defects or failures arising from client-supplied materials or instructions, except to the extent caused by our negligence or wilful misconduct.
4. Payment terms and conditions
Unless otherwise agreed in writing, all fees, charges, and expenses are payable in accordance with our quotation, invoice, or contract. If no specific payment terms are stated, invoices are payable within 14 days of the invoice date.
We may require a deposit, staged payments, milestone payments, or payment in advance for materials, specialist items, custom fabrication, or substantial projects. Work may be scheduled or commenced only after receipt of the required deposit or advance payment.
All prices are quoted exclusive of VAT and any other applicable taxes unless expressly stated otherwise. You are responsible for any taxes, duties, levies, or similar charges applicable to the services, except taxes based on our income.
We may charge for:
- Additional work requested by you or required due to incomplete, inaccurate, or changed information;
- Delays caused by your acts, omissions, site access issues, or third-party interference;
- Special delivery, storage, or handling requirements;
- Revisits or waiting time where we are unable to complete work due to circumstances within your control.
Late payments may result in suspension of work, withholding of deliverables, postponement of installation, and/or recovery action. We reserve the right to charge interest on overdue sums at the maximum rate permitted by applicable law, together with reasonable recovery costs.
Title to any goods supplied by us shall not pass to you until we have received payment in full for those goods and all other amounts due to us. Risk in goods may pass on delivery, installation, or collection, as applicable, unless otherwise agreed in writing.
5. Cancellation and refund policy
If you wish to cancel a booking, project, or order, you must notify us in writing at the contact details set out below. Cancellation charges may apply depending on the stage of the project, any materials ordered, work already performed, and any commitments we have made to third-party suppliers or subcontractors.
Unless otherwise agreed in writing:
- Deposits are non-refundable to the extent they cover design time, administrative work, reserved capacity, or non-recoverable costs;
- Custom-made, bespoke, special-order, or manufactured-to-specification items are non-cancellable and non-refundable once production or procurement has begun;
- If cancellation occurs after we have incurred costs, you must pay for all work completed, materials ordered, restocking fees, return shipping, and any non-recoverable expenses;
- Where a project has been partially completed, we may invoice the value of services performed up to the cancellation date.
If we cancel a service due to your breach, non-payment, unsafe site conditions, failure to obtain required permissions, or failure to cooperate, you will remain liable for work completed and costs incurred up to the date of cancellation.
Refunds, where agreed, will be processed within a reasonable period and may be reduced by any amounts lawfully due to us. Nothing in this section affects any non-excludable statutory rights you may have.
6. Liability limitations
We will exercise reasonable care and skill in performing our services. However, to the fullest extent permitted by law:
- We exclude liability for indirect, incidental, special, exemplary, or consequential losses or damages;
- We exclude liability for loss of profits, loss of revenue, loss of anticipated savings, loss of business, loss of opportunity, loss of goodwill, or loss of crops/yield, except where such exclusion is not permitted by law;
- We are not responsible for delays or failures caused by events outside our reasonable control, client actions, third parties, supplier shortages, or unsuitable site conditions not disclosed to us;
- We are not liable for damage arising from normal wear and tear, misuse, lack of maintenance, improper operation, unauthorised modification, or failure to follow instructions;
- We do not guarantee that any greenhouse structure, system, or installation will be suitable for a particular crop, business model, or environmental outcome unless expressly warranted in writing.
Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Subject to the foregoing, our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, misrepresentation, breach of statutory duty, or otherwise, shall be limited to the total fees paid or payable by you for the specific services giving rise to the claim.
You are responsible for checking all measurements, designs, specifications, and installation details before implementation. Where we provide design or planning services, final construction decisions remain your responsibility unless explicitly agreed otherwise in writing.
7. Intellectual property rights
Unless otherwise agreed in writing, all intellectual property rights in our pre-existing materials, methodologies, technical know-how, templates, drawings, concepts, specifications, designs, documents, reports, photographs, and other content created or used by Evergreen Glasshouse Solutions Ltd remain our property or the property of our licensors.
Upon full payment of all sums due, you are granted a non-exclusive, non-transferable licence to use the deliverables we produce specifically for you for the purpose for which they were supplied. This licence does not permit you to resell, reproduce, publish, or adapt our materials for unrelated projects, or to allow third parties to exploit them without our prior written consent.
You warrant that any materials, logos, drawings, content, or specifications you provide to us do not infringe the rights of any third party. You will indemnify us against claims arising from materials supplied by you, to the extent permitted by law.
We may retain copies of project documents, images, and records for our internal business, compliance, quality assurance, and portfolio purposes, subject to our privacy obligations and any confidentiality undertakings agreed in writing.
8. Data protection and privacy
We will collect, store, and use personal data in connection with enquiries, quotations, contracts, project delivery, invoicing, aftercare, and related business activities. We will handle personal data in accordance with applicable data protection laws and our privacy practices.
Personal data may include contact details, site access information, communication records, billing details, and project-related correspondence. We may share personal data with subcontractors, suppliers, service providers, professional advisers, and authorities where reasonably necessary for the performance of the services, compliance with legal obligations, or the establishment, exercise, or defence of legal claims.
You acknowledge that electronic communications are not completely secure and that we cannot guarantee the security of information transmitted to us by email or other digital means. Please avoid sending unnecessary sensitive information unless requested.
Where you provide personal data about others, you confirm that you have authority to do so and that you have provided any required notices to those individuals.
9. Force majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to:
- Extreme weather, storms, flooding, frost, heatwaves, or adverse site conditions;
- Fire, flood, explosion, or accident;
- Supply chain disruption, material shortages, or transportation delays;
- Industrial disputes, labour shortages, or strikes;
- Public health emergencies, government restrictions, acts of terrorism, civil unrest, or war;
- Utility failures, internet outages, or interruption of services necessary for performance;
- Changes in law, regulation, or official guidance affecting the services.
Where a force majeure event occurs, we may suspend performance for the duration of the event and a reasonable recovery period. If the event continues for an extended period, either party may be entitled to terminate the affected services by written notice, subject to payment for work completed and costs reasonably incurred.
10. Changes to terms
We may update or modify these Terms of Service from time to time to reflect changes in our business, legal requirements, or operational practices. The latest version will apply from the date it is published or otherwise communicated to you, unless a separate written contract states otherwise.
If you continue to use or request our services after a change to these terms, you will be deemed to have accepted the updated version, to the extent permitted by law. Any material changes will not retroactively affect completed services unless required by law or expressly agreed in writing.
11. Applicable law and jurisdiction
These Terms of Service, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws applicable in the United Kingdom, subject to any mandatory local laws that cannot be excluded.
Any dispute arising out of or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts having competent jurisdiction in the United Kingdom, unless applicable law requires otherwise or the parties agree to alternative dispute resolution in writing.
12. Contact information
If you have any questions, complaints, notices, or cancellation requests relating to these Terms of Service or our services, please contact:
Evergreen Glasshouse Solutions Ltd
Evergreen Glasshouse, 14 St James Road, Leicester, LE2 1HQ, United Kingdom
Email: [email protected]
Phone: +44 116 794 3826
13. Severability clause
If any provision of these Terms of Service is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the provision shall be severed from these Terms of Service.
The remaining provisions shall continue in full force and effect. Any failure by us to enforce any right or provision under these Terms of Service shall not constitute a waiver of that right or provision unless acknowledged in writing by an authorised representative of Evergreen Glasshouse Solutions Ltd.
Last updated: 2026